Cancellation & Subscription Policy

This Cancellation Policy outlines the terms for changing or canceling purchases made through our store, including subscriptions, pre-orders, and try-before-you-buy items.

Please note that all communications must be made in writing by email to the Nescens reservations coordinator for the cancellation to be effective.

If you notify us at least 14 days in advance, you can cancel your reservation without any charges, except for a 5% administrative fee on the refundable amount. After this period and up to 48 hours before the scheduled date of your reservation, a fee equivalent to 50% of the services contracted during the reservation process will be applied. For any cancellation less than 48 hours before the scheduled date of your reservation, a charge equivalent to 100% of the services contracted during the reservation process will be applied.

If more than 30 days have passed since the payment of the deposit by the client, the refund can only be made via bank transfer to the account designated by the client, and a certificate of account ownership must be provided.

Please note that all communications must be made in writing by email to the Nescens reservations coordinator for the change to be effective.

The date of a reservation can be modified without charge, provided that the change is communicated at least 14 days before the start of the reservation. For date changes made with less than 14 days' notice, the following fees will apply: 500 CHF per person.

Please note that all communications must be made in writing by email to the Nescens reservations coordinator for the change to be effective.

In the case of early departure from the originally scheduled stay, 100% of the fees corresponding to the reservation will be applied in full, with no possibility of a refund.

Treatments and therapies contracted during the reservation process may be substituted during the stay for other treatments and/or services of equivalent value at the client's choice and upon validation by physicians for any contraindications, but they cannot be refunded.

Additional treatments and therapies contracted during the stay at Nescens must be settled upon check-out for amounts under 1,000 CHF. Microfat, Nanofat, Hair Transplant, and other treatments and therapies with a value of 1,000 CHF or more, contracted during the stay at Nescens, must be settled at the time of booking the appointment.

When you purchase a subscription from us, you will receive repeat deliveries based on the duration and frequency you select. Your payment details will be stored securely, and you will be charged for each delivery, unless you opt to pay in advance. Some subscriptions may auto-renew at the end of their duration.

• Canceling a Subscription: You can cancel or modify your subscription at any time. Links to manage your subscription are included in your order confirmation emails. If you choose to cancel, please do so before the next billing cycle to avoid additional charges.

Pre-orders are for products that are out-of-stock or will be available in the future. At checkout, we may collect a deposit or authorize your payment method and charge the full amount once the product is available.

• Canceling a Pre-Order: You may cancel a pre-order that has not yet been fulfilled if you have made a partial payment. Once the order has been fulfilled, cancellation is no longer possible, but you may request a full or partial refund. For more details, please refer to our Returns Policy.

Please refer to our Returns Policy for more details on returns and refunds.