Optimal client experience

Questions?

Easy to use and secure

Take advantage of your purchases quickly

We answer your calls from Monday to Saturday from 7am to 10pm. Outside these hours, you can fill in the contact form at the bottom of this page and send it to us.

The costs of calls in Switzerland are:

  • 8 cts/min from a fixed number
  • 32 cts/min from a Swisscom mobile phone
  • 35 cts/min from a mobile phone from another operator

The number can also be accessed from abroad: +41 848 680 680. The cost of the call is that of the local operator.

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Our site uses a HTTPS type encrypted connection between your computer and the payment service, symbolised by a small padlock in one of the corners of the screen of your browser.

You can pay for your purchases with Paypal or Stripe.

Stripe is a secure web payment infrastructure that allows you to pay simply by using your credit card number without leaving the website. As soon as you have paid once with Stripe, all your next purchases can be made with one click on your mobile phone or from your PC without the need to take out your credit card!

At no time, do we have access to your credit card number, since Stripe is secure and fully responsible for the payment.

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Delivery in Switzerland is:

  • 4 days maximum in Normal mode,
  • 2 days maximum in Express mode.

Delivery abroad depends on the country of destination:

  • 2 weeks maximum in Normal mode
  • 1 week maximum in Express mode.

 

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Test with total confidence

The Client is entitled to renounce his/her order and to return the Products if he/she is not satisfied with his/her order, within 10 days after receipt of the package.

However, this right of withdrawal exists only if the Products have not been opened and are still intact in their original packaging.

Nescens offers, to all those who wish to discover the benefits of the Swiss cosmeceuticals, the possibility of testing our range of products in your own surroundings for 10 days. For each order of Nescens products purchased, the client receives a free sample of these products to test. If the client is not satisfied, he/she can return the product(s) within 10 days.

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